~/contact
Contact IPTV Computer support
Support has a single channel, and it is email. Write from any device to the address below and a person reads your message. We reply as soon as we can, usually the same day.
Email IPTV Computer support
Write from the address that received your order, or tell us which one did, so the order can be found at once.
Every message lands in one inbox, so nothing slips between tools. The support mailbox is open 24/7. The more detail the first message carries, the fewer rounds of questions it takes to fix.
~/details-that-help
Details that help IPTV Computer support
Six facts cover nearly every question. Add whichever apply and the first reply can often be the fix.
- The address you gave at checkout, and the plan you bought or the trial you asked for.
- Your device and operating system, for example a Windows laptop, a MacBook, a Fire TV Stick or a Samsung TV, plus the year if you know it.
- The app in use, or the name of the browser.
- What happens on screen, in your own words, with the exact text of any error.
- The channel or title, and roughly when it went wrong, so that moment can be checked.
- MAG owners: add the MAC printed on the unit.
A screenshot should show only the player. The login email and the error text are all that is needed.
~/quick-checks
Quick checks before writing to IPTV Computer
Some snags clear up in a minute. If these do not help, send the message anyway.
No login email yet
It normally arrives within about fifteen minutes of payment or a trial request. Search the spam and promotions folders before writing.
Picture stalls or freezes
Restart the player, then the device. If possible, swap Wi-Fi for a cable, and pause big downloads elsewhere on the network.
App will not sign in
Retype the values straight from the email and look for a stray space. The install page shows the entry steps for each system.
~/orders-and-refunds
Orders, trials and refunds at IPTV Computer
Several answers are already written down on other pages.
The free trial page describes how that single day works. The legal page holds the terms, the privacy notice and the refund policy in full. In short, when support cannot get the service working for you, a full refund can be requested by email within 7 days of purchase.
For anything about an order, write from the address that received it and put the word order in the subject line. To pick a length, the plans on the home page set the four terms side by side.